bicing is doing better, but for higher costs - adn.es

ADN has an article with some statistics about bicing:

As a result of the improvements, complaints and claims have fallen by 53%, with an average of 12.8 per 10,000 uses. Calls received in the service number to the subscriber have fallen by 32%. Now receive an average 29 707 per month and in 2009 was 43 623.

They also mention that usage and theft has fallen, but the overall costs have increased.